Genusys
Genusys, based in Lewisville, TX, is a leading provider of innovative contact center solutions, offering a comprehensive range of products and services tailored to meet the diverse needs of businesses across various industries. Their gPlex contact center system is a reliable and robust cloud-based solution designed to maximize agent capabilities and enhance customer satisfaction through skill-based ACD, flexible IVR management, and user-friendly functionality. With a focus on efficiency and seamless integration, Genusys prides itself on the swift implementation of their gPlex system, supported by 24/7 live customer service. Their in-house developed solutions, such as supervisor dashboards and workforce optimization tools, empower businesses to optimize their contact center resources and drive productivity in customer service, telemarketing, collections, and more.Generated from the website