Genusys, based in Lewisville, TX, is a leading provider of innovative contact center solutions, offering a comprehensive range of products and services tailored to meet the diverse needs of businesses across various industries. Their gPlex contact center system is a reliable and robust cloud-based solution designed to maximize agent capabilities and enhance customer satisfaction through skill-based ACD, flexible IVR management, and user-friendly functionality.
With a focus on efficiency and seamless integration, Genusys prides itself on the swift implementation of their gPlex system, supported by 24/7 live customer service. Their in-house developed solutions, such as supervisor dashboards and workforce optimization tools, empower businesses to optimize their contact center resources and drive productivity in customer service, telemarketing, collections, and more.
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