Erie County HEAP and Emergency Services Offices have recently relocated to a new downtown space at 460 Main Street in Buffalo, NY. This move comes after years of overcrowding and building issues at the previous location. The new offices aim to provide better service experiences for clients and staff, with a larger and more efficient space that can accommodate larger groups. The integrated approach to service delivery includes a client reception area three times the size of the previous location, conference space, a lactation room, and cubicles for privacy and productivity.
The Department of Social Services, which oversees the Home Energy Assistance Program (HEAP) and Temporary Assistance Emergency Services Program, officially moved into the newly remodeled space on October 15. The move is expected to alleviate the stress and challenges faced by applicants, who previously had to wait in long lines outside the building. With the new location, clients can now report through the Main Street entrance, while the HEAP Hotline and application line remain the same. This relocation is part of the department's commitment to improving the physical space and enhancing the client experience.
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