Teletraining Services, based in Brookfield, WI, offers comprehensive AVAYA training and programming assistance for customers and Business Partners. Mary Ponto specializes in Communication Manager Basic and Advanced, Call Center Elite, and various other AVAYA products, providing tailored sessions for End Users with hands-on experience using live phones.
With a focus on Telephone Etiquette Training and Call Center Specialist Programming, Mary ensures effective service through skill-based routing and analysis of Vector programming and reports. CMS Supervisors are trained on Monitoring, Setting Thresholds, and Analyzing Reports for optimal call center performance.
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