Founded in 2003, HyperQuality is a Washington-based independent quality assurance firm. It provides software, evaluation and consulting services. The company evaluates and audits telephone, e-mail and chat communications, as well as reports scores and detailed feedback to managers, supervisors and individual agents. In addition, HyperQuality conducts customer satisfaction surveys and comment analyses. It also offers exception management solutions and reporting software. The company has partnerships with Autonomy etalk Corporation, TeleDirect International, Intelligent Results and GMI. It is affiliated with Gartner, CCNG, the American Teleservices Association and SOCAP International. HyperQuality is located in Seattle.
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