Mr. Tech Support provides corporate quality technical support for computers, networks, Internet connections and home theaters for residential and small business customers. We are successful for three reasons. First, we treat our customers with respect and share information with them using terminology that can be easily understood. By using everyday language instead of geek-speak to explain a problem and a solution, the customer feels included in the resolution of their problem. Second, we complete 90% of our work on-site at our customer's location. Too many companies today try to provide support from a remote location under the perception that remote support is more efficient or cost effective, often times not fixing the problem and at the