History
Ellis, Partners in Management Solutions (EPMS) is one of the multifamily industry's most respected and sought-after providers of executive-level management and marketing consulting services. With services centering on both lead conversion (apartment mystery shopping) and resident retention (resident surveys), the Ellis team is here to help your properties and onsite personnel excel. The Ellis team is built on years of experience in the industry and is comprised of customer service-oriented and dedicated individuals whose desire is to exceed your expectations at every turn.
Specialties
For nearly 30 years Ellis, Partners Management Solutions (EPMS) has been helping apartment management companies and owners evaluate sales and marketing effectiveness through our Apartment Mystery Shopping product. We provide an objective tool to evaluate and benchmark questions related to sales and marketing processes. Ellis Partners provides immediate feedback and online multi-level reporting, plus offers participation in our nationally recognized Ellis Shopping Report Multifamily Industry Benchmark. Having enjoyed decades of success in partnership with our clients, Ellis introduced a loyalty-based Resident Survey product in 2011 modeled after Net Promoter Score methodology to help customers predict and increase resident renewal likelihood. The mystery shopping and resident survey products, along with Renter's Voice (apartment ratings and reviews site) form the basis for our Integrated Customer Experience Program - a single solution on a single platform to easily meet your needs.