Care Shoe Cleaner, located in Grapevine, TX, offers a straightforward return policy for their customers. All products purchased from careshoecleaner.com are eligible for exchange within 14 days of purchase, provided the original product remains unopened and unused. Exchanges can be made for the same product or one of higher value, though any changes in shipment rates are not the responsibility of careshoecleaner.com.
For those seeking a refund, Care Shoe Cleaner requires that products remain unopened and unused. Customers must provide a handwritten explanation for the return to be processed. A 5.5% charge applies to all refund orders received after the product has been returned, with shipping costs remaining non-refundable. To initiate a return, products should be sent to the return address listed on the website.
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