Balance Cxi is a cutting-edge platform that revolutionizes the way organizations deliver exceptional customer experiences, empowering and engaging employees to drive accurate predictions for outstanding outcomes. Their Jibe Data Stream enhances existing Customer Experience Management Systems with real-time customer survey outcomes, providing actionable insights for analytics, quality assurance, and coaching.
With a focus on optimizing performance and driving agent development, Balance Cxi's Jibe platform utilizes human-generated predictions and targeted interventions to deliver exceptional customer experiences, reduce average handling time, and improve quality assurance. Trusted by top brands, Balance Cxi is at the forefront of transforming the customer experience landscape.
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