Stukov is a San Mateo-based company that specializes in KnowledgeLoop software, offering customer interaction and collaborative knowledge management solutions for support organizations. Their software enables companies to build teams of experts, access accurate knowledge, and collaborate efficiently to provide quick and accurate solutions to customer problems, resulting in increased customer satisfaction and brand loyalty.
With a focus on reducing average handle time and increasing first contact resolution rate, Stukov's software empowers customer care organizations to excel in servicing their growing customer base without the need for additional support staff. By leveraging a network of reputable advisors and a robust knowledgebase, Stukov's solutions enhance self-service channels and foster a culture of transparency, excellence, and accountability within organizations.
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