Serviceware, based in Oakmont, PA, offers Knova Knowledge Management Solution, designed to assist large customer service and support organizations in handling complex queries across various channels. Knova streamlines help desk agents' tasks for increased productivity and customer satisfaction, while empowering users with self-service options and mobile accessibility.
With features like intelligent search, user-driven knowledge communities, and the innovative GenAI CoPilot, Knova provides actionable data and time-saving benefits to support faster decision-making processes. Serviceware's IgniteTech Customer Support Program and Consulting Services aim to maximize customer success and ensure superior value from technology investments.
Generated from the website