Chicco USA, located in Lancaster, PA, is committed to providing customers with a satisfying shopping experience and high-quality products. They accept returns within 30 days of purchase, as long as the merchandise is in new, unused condition and in its original packaging, including all parts and materials. Customers must obtain a Return Authorization from Chicco USA Customer Service before returning the item, and they are responsible for all return shipping fees.
Refunds are issued in the same form as the original payment, excluding shipping costs, and may take up to 14 days to process. Chicco USA does not accept returns from other retailers and does not accept returns of assembled products unless they are damaged or defective. For any damaged or defective merchandise, customers are advised to contact Customer Service immediately.
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