At TouchPoint, we believe that low attrition, world class service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market. It’s not a paradox – it’s TouchPoint.
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