The Voice of Your Customer is a Black-owned and minority-certified marketing consulting firm based in Cincinnati, Ohio. Established in 2007 by marketing veteran Crystal Kendrick, the company specializes in research, secret shopping, outreach campaigns, and call center services to engage hard-to-reach populations.
The Voice of Your Customer partners with The Voice of Black Cincinnati to educate, recognize, and create opportunities for African Americans in the region. With a focus on authenticity and community engagement, the company has been recognized for its outstanding achievements and innovation in marketing and public relations.
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