The Hamilton Telephone Answering Service ( HTAS ) was established in 1948. Mrs. Katrena Engel, is the onsite manager for daily operations, she has been employed with HTAS since 1972. She has held the current postion of Operations Manger since 1992. HTAS is recognized by the ATSI Association of Telemessaging Services International, Inc. and is a member of Better Business Bureau. To maintain quality assurance, we monitor each Telephone Service Representative with voice tone, manners, pace of call, verification of information, account knowledge, Image Projected, proper greeting, proper closing phrases, over-rings, call volume, and adherence to instructions.