As a servicing dealer, Mentor Television repairs most of the items sold on its onsite service department. It differs from other chains by providing full-time installation and repair experts. All products are offered with an extended warranty program, featuring brands not typically offered at national chain stores, such as Sony ES series audio and Denon CI series audio. It is a locally-owned and operated business supporting other locally owned buisnesses. Its slogan is "After the sale, its the service that counts."