Encore Exchange is a pioneering revenue cycle management company based in Winston Salem, NC. With a compassionate approach, they offer a unique alternative to traditional debt practices, focusing on patient care and engagement. Through their Extended Care Program, they utilize data and analytics to identify patients who can afford their bills and those in need of financial aid, resulting in remarkable results such as a 24% increase in collections and $200,000 monthly saved from misclassification. Their subscription model removes contingency fees, providing hospitals with a cost-effective solution to improve revenue collection.
With over 5,000 accounts resolved in just four months, Encore Exchange has proven to be a trusted partner for hospitals, improving outreach and assisting patients in need. Their program includes propensity to pay analytics, presumptive charity screening, and responsive communication technologies to engage patients with affordable options to resolve their balance. By offering convenient and interactive notifications, as well as empathetic collections, Encore Exchange ensures a patient experience focused on problem-solving and dignity. With their expertise and experience spanning almost five decades, they have collected over $7 billion in active AR, reducing bad debt and keeping costs low for hospitals of all sizes.
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