SAT Metrix, based in New York, NY, offers a range of AI-driven solutions for businesses looking to enhance their customer experience. Their Enlighten AI suite includes tools for contact center employees, customer self-service, workforce engagement management, and CX analytics, all aimed at creating friction-free customer interactions.
With a focus on industries such as healthcare, retail, financial services, and travel, SAT Metrix helps businesses transform experiences with AI, boost customer loyalty, drive digital transformation, and increase operational efficiency. Their comprehensive feedback management surveys provide actionable insights to improve customer satisfaction, agent engagement, and overall operational efficiencies.
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