BPA Quality, based in Garden City, NY, specializes in call center quality assurance and performance solutions. They offer expert quality outsourcing, CX quality management review, 360-degree CSAT, training and coaching, and quality assurance software to help businesses enhance customer experience, reduce regulatory risk, retain staff, and improve operational performance.
With a focus on evidence-based approaches, BPA Quality provides comprehensive solutions for customer experience quality assurance management. Their services include a highly skilled team of call center quality monitoring experts, CX quality measurement review, 360-degree CSAT analysis, training and coaching programs, and quality assurance software to streamline QA processes effectively.
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