Nancy Friedman is a renowned keynote customer service speaker and expert in communication skills and sales. With her fun-filled and customized programs, she uses the Kaizen method of training to provide continuous improvement in customer service, sales, and communication skills. Nancy's sessions are highly engaging, motivating, and entertaining, leaving attendees inspired and equipped with valuable skills that last a lifetime.
As a sought-after speaker at annual conferences, franchise and corporate meetings, Nancy delivers content-driven sessions that are tailored to meet the specific needs of her clients. Her expertise in telephone etiquette skills, face-to-face communication, and both external and internal customer service make her a favorite among audiences. With her dynamic and energetic approach, Nancy ensures that her programs deliver real-life tools that can be immediately implemented and yield long-lasting results.
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