Pinpoint Research is a leading provider of voice-based surveys and analytics solutions, helping brands capture and interpret customer feedback to drive business value. Their Voice Insight Platform enables seamless integration of IVR Voice Surveys, ASR Speech-to-Text transcription, and Voice Analytics, allowing brands to leverage the true voice of the customer for actionable insights.
With a focus on industries such as telecommunications, insurance healthcare, logistics, and financial services, Pinpoint Research empowers brands to collect real-time post-transactional data, analyze customer sentiment and emotion, and turn voice into business-critical insights. Their innovative solutions have resulted in significant improvements in survey completion rates, customer satisfaction ratings, and operational efficiency for their clients.
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