Blue Cascade, 11 Millrace Ct, Dearborn, MI 48126, US

Percepta was established in 2000 as a joint venture between TeleTech Holdings and Ford Motor Company. Percepta provides customized outsourcing solutions for the automotive and related industries. The company offers contact management and business process administration services. It provides professional services related to customer relationship management. Percepta offers customer care, learning, and distributor and retailer support solutions. The company specializes in inbound and outbound communication services. It also provides product information and marketing support solutions. Percepta has achieved ISO 9001:2000 certification. The company is a member of the Society of Consumer Affairs Professionals, Help Desk Institute, Incoming Calls Management Institute and Project Management Institute.