Established in 1982, Arbor Associates conducts various surveys and research studies for the benefit of hospitals throughout the United States. It carries out various patient expectation surveys that provide information about patient satisfaction at the level of individual inpatient and outpatient units and departments. The company utilizes telephone-based methodology for statistical findings. It also conducts employee attitude survey to develop statistically valid baseline data on the morale, expectations and concerns of hospitals employees. In addition, it carries out research studies for the development of statistical data related to medical staff satisfaction and community attitude. It also carries out inpatient and outpatient market share analytical studies. Arbor Associates is located in Petoskey, Mich.
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