Evotext, Inc, 357 Boston Rd, Billerica, MA 01821, US

Empirix is a leading provider of contact center testing and assurance solutions, with over 30 years of experience in the industry. Their Hammer solutions offer a comprehensive portfolio for automating contact center assurance, including IVR discovery, QA regression testing, and end-to-end contact center testing. Empirix serves a wide range of industries, including financial services, utilities, healthcare, and retail, helping organizations improve their customer experience and ensure service excellence. With a global network of channel partners and strategic alliances, Empirix is trusted by 10 global banks and assures over 1 billion customer interactions per day. Empirix's innovative solutions help reduce workload, support homeworkers, decrease costs, accelerate cloud migration, and mitigate risks for contact centers. They provide vendor-agnostic solutions that ensure continued service excellence during contact center migration to the cloud. With a focus on industry-specific customer experience, Empirix has developed solutions and best practices that cater to the unique needs of banks, financial institutions, utilities, healthcare providers, retail companies, and CCaaS providers. Their expertise and cutting-edge technology make them a reliable partner for organizations seeking to optimize their contact center operations and deliver exceptional customer service.Generated from the website