Novelvox is a cutting-edge technology company based in Bethesda, MD, offering next-generation cloud-based contact center solutions that revolutionize customer experiences. Their innovative products, such as Agent Accelerator, CXInfinity, and InfiBot, empower businesses to engage with customers across various digital channels, enhance agent productivity, and optimize performance with real-time monitoring.
With seamless integrations with leading platforms like Salesforce, ServiceNow, and Zendesk, Novelvox enables organizations to streamline customer service capabilities, deliver personalized experiences, and boost contact center efficiency. Their solutions cater to a wide range of industries, including banking, finance, healthcare, insurance, governments, telecom, and retail, addressing specific use cases such as cross-selling, automating contact center conversations, and personalizing customer service.
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