History
Bruce Wildes, CEO (Customer Experience Officer) has over 25 years of bringing creative operational improvement solutions, using leading edge technologies, to small and mid market companies. After working with both Fortune 100 companies and small local business owners, Bruce found the greatest enjoyment in helping the entrepreneurs take it to the next level.
Specialties
The LMC Group is your virtual Customer Experience Officer. We measure your individual customers experience; determine their loyalty, satisfaction, or worse. Based on what they tell us, we develop a comprehensive online strategy to retain and grow more of your highly engaged and most profitable customers using feedback, social media, email, website management, loyalty programs, and more. We recover detractors and mitigate their damage through a comprehensive reputation management process.