BCI is a global organization that offers professional certifications and credentialing for BPO (Business Process Outsourcing) professionals. They provide a range of certifications for individuals at different levels, from starters and entrants to senior agents, team leaders, master trainers, operations managers, and business heads.
With a focus on service delivery quality and talent development, BCI aims to enhance the skills and employability of BPO professionals while also providing advisory services for industry growth and research solutions. They offer enterprise certifications, service delivery maturity standards, and partner programs for training companies, universities, institutions, and corporate BPO and IT companies.
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