Founded in 2007, Thomas L. Cardella & Associates is one of the fastest growing contact center companies in the United States. It operates offices in Cedar Rapids, Coralville and Keokuk, Iowa. Thomas L. Cardella & Associates focuses on the direct marketing needs of Fortune 500 clients in the financial services, insurance, publication, technology, telecom, entertainment, utilities and travel industries. The company is an outsourced provider of a range of solutions, such as inbound customer service, outbound teleservices, e-mail management, web chat and customer support services. It offers multichannel solutions to enhance productivity and permits clients remote live monitoring. Thomas L. Cardella & Associates employs more than 470 people.
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