Perception Strategies is a leading healthcare research company based in Indianapolis, IN. They specialize in conducting healthcare mystery shopping and ethnography studies to help healthcare providers understand and improve the perception patients have of them. With over 150,000 mystery shops conducted since 1998, Perception Strategies is a proven leader in studying the patient experience. Their customized studies evaluate behavior, processes, and adherence to prescribed values and standards, while also identifying high and low performers for employee motivation and coaching. Through their comprehensive observations and focused patient interviews, they document every aspect of the patient experience to reveal barriers to low HCAHPS scores and provide valuable insights for improvement.
Generated from the website