Mde Thermal Technologies, based in Chicago, IL, offers a comprehensive range of CX automation solutions through their innovative Open CCaaS platform. Leveraging data, AI, and bots, they empower businesses to enhance customer experiences while reducing costs.
With a focus on future-proofing contact centers, Mde Thermal Technologies provides specialized tools such as forecasting and scheduling, quality and compliance enhancements, real-time assistance, and omnichannel channel and routing solutions. Their commitment to driving ROI and industry-specific solutions makes them a valuable partner for organizations seeking to elevate their customer engagement strategies.
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