Located in Cartersville, Ga., Integrated BroadBand Services, also known as IBBS, is one of the leading providers of operational support software and back-office services in the United States. Its staff includes cable and broadband operators. Its BroadBand Explorer provisioning and diagnostics software suite provides problem identification and analyzing assistance for corrective and preventative maintenance tasks. The company s customer care services include Web-based ticketing, quality assurance monitoring, callback surveys and on-call audits. It also conducts global outage notifications, in-home networking and advanced service problem resolutions, and enterprise problem identification and dispatch. Additionally, Integrated BroadBand Services maintains a resource library and offers a variety of wireless and voice services.
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