LivePerson is a leading AI platform that enables businesses to deliver personalized digital experiences by identifying customer intent and leveraging generative AI. Their Conversational Cloud product empowers organizations to engage customers through voice and messaging, while their Conversational Intelligence Insights provide valuable data insights to optimize conversations and enhance customer engagement. With a focus on industries such as financial services, retail, telco cable, travel hospitality, and automotive, LivePerson offers solutions that streamline customer service, simplify conversational commerce, boost B2B sales and marketing, and streamline IT service management.
Trusted by renowned brands, LivePerson's Conversational Cloud is built using large language models fine-tuned by billions of real customer conversations, ensuring safety and security for enterprises. Their platform allows businesses to understand customer needs, personalize service at scale, and automate common customer intents, resulting in reduced operating costs, increased customer satisfaction, and improved agent productivity. With LivePerson, businesses can shift to digital, empower their teams, and embrace automation to drive growth and foster authentic, ongoing conversations with their customers.
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