The Kathleen Cell Center in Lakeland, FL is a renowned consulting firm specializing in call center management and customer experience. Led by Kathleen M. Peterson, a highly sought-after industry expert and visionary, the center offers a refreshing and challenging approach to positioning call centers as the lifeline of enterprises. With over 23 years of experience, Kathleen brings energy, expertise, and a global perspective to her engagements, captivating audiences as a keynote speaker at conferences and Fortune 500 companies worldwide.
Kathleen Cell Center's founder, Kathleen M. Peterson, is not only an acclaimed call center consultant but also a published author and member of prestigious industry associations such as the National Speakers Association, Incoming Calls Management Institute (ICMI), and the Society of Telecommunications Consultants (STC). Through her compelling and anecdotal style, Kathleen has the ability to transform audiences' perceptions of the call center world, leaving a lasting impact on their understanding and approach to customer service.
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