Gary Kessler Associates, 452 Chelsea Place Ave, Ormond Beach, FL 32174, US

Profile Evaluations, Inc ( PEI ) is a management consulting firm working in the area of public sector employment practices and procedures, with a primary emphasis on public safety communications employee selection and development. PEI has concentrated its efforts on the human resource aspects of public safety communications positions for over 20 years and is the leader in public safety communications employee selection and development. Developed and validated an employee selection program specifically for telecommunicator and communications supervisor personnel. The program is called the Employee Evaluation Program ( EEP ). To date, well over 90, 000 candidates have been assessed under the program and it has never been challenged. The EEP has documented criterion-based validity as well as content-based validity and it is currently being used by over 900 agencies in the U.S. and abroad. Conducted extensive research and analysis in relation to what it takes to survive and succeed in a public safety communications position and environment. PEI currently has database information on 27, 000+ individuals, made-up of telecommunicator candidates and incumbents. Conducted, to date, over 70 formal Job Analysis Studies of public safety communications positions for centers ranging in size from 6 full-time employees to over 130 full-time employees. PEI's job analysis studies satisfy CALEA accreditation standards relating to the classification and delineation of position duties and responsibilities. As additional supporting validation for our selection program, we combined the results of a select number of these job analysis studies to determine the core or common skills, abilities and personal characteristics required at the time of hire for a telecommunicator and a communications supervisor position regardless of agency type, size or geographic location. This provided the industry with the first ever definitive listing of the common skills, abilities and personal characteristics required for these positions, from a national perspective. Established the content domain for validating the job proficiency ( i.e., certification ) criteria in connection with APCO Project PRO certification levels Telecommunicator - Basic & Advanced, First Line Supervision and Training Specialist. ( APCO Project PRO was established in 2000 to create a professional Certification Program to recognize those emergency communications personnel who met a professional standard ). Developed agency-specific Performance Appraisal Systems and Standards for telecommunicator and communications supervisor positions for numerous communication centers of varying types and sizes. Based on a comprehensive job analysis study, the Performance Appraisal Systems and Performance Standards developed by PEI meet CALEA accreditation standards, are specific to each department and accurately define the standards of performance required for the position ( s ). Developed agency-specific new hire training programs for police, fire & EMS call-taking and dispatch positions. Based on a comprehensive job analysis study, PEI develops comprehensive, standardized training programs that meet CALEA accreditation standards, are demonstrably job-related ( valid ) and that provide a documented system for ensuring trainees are competently prepared to perform the duties and responsibilities of the position at the completion of classroom and on-the-job training. Designed and presented numerous training workshops relating to employee selection, evaluating employee performance, leadership and supervision, and complying with current Civil Rights legislation. Developed an online training platform for public safety communications professionals. PEI-911 Online provides quality online training on topics of interest to public safety communications professionals.