The Florida Board of Medicine in Tallahassee, FL has introduced ELI, an innovative artificial intelligence system that enhances customer service by providing online chat support. ELI is designed to answer common questions related to licensure requirements, renewal processes, fees, and more. If ELI cannot provide a satisfactory response, customers can be seamlessly transferred to a live agent for further assistance.
ELI continuously learns from interactions with customers and aims to improve its ability to address inquiries in the future. As the department gradually onboards ELI for each board website, customers can benefit from its availability 24/7, ensuring prompt assistance at any time of the day. With ELI, the Florida Board of Medicine is committed to delivering exceptional service and streamlining customer interactions.
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