Edgewater Technologies, 3403 Powerline Rd, Fort Lauderdale, FL 33309, US

Global Contact Services (GCS) is a leading contact center outsourcing company based in Oakland Park, FL. With a team of experienced professionals, GCS offers comprehensive solutions for businesses looking to enhance their customer service operations. From staffing and management to customized programs and real-time reporting, GCS provides the expertise and flexibility to meet the unique needs of each client. GCS stands out from the competition with its proven track record of delivering exceptional results. During the COVID-19 pandemic, GCS played a crucial role in supporting essential services, such as the COVID Hotline for MTA New York City Transit employees. With a focus on customer satisfaction, GCS consistently exceeds service level agreements and maintains an average hold time of just 13 seconds. By leveraging innovative remote agent models and process expertise, GCS helps businesses reduce costs and improve efficiency. With a commitment to fanatical customer service and a world-famous soft skills training program, GCS ensures that every interaction is handled with care and professionalism.Generated from the website

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