Unified Dispatch, also known as UDI, is a leading provider of passenger communication solutions for public and private ground transportation companies. With a specialization in Paratransit, Transit, Taxi, and various on-demand or scheduled transportation services, UDI offers innovative solutions such as Cloud IVR, Text SMS, and interactive chat sessions to enhance passenger experience.
Since its establishment in 2005, UDI has been at the forefront of passenger communications, providing world-wide Cloud IVR solutions in collaboration with Amazon Web Services and multiple carriers. Their interactive text solution and AI-powered chat sessions, based on Amazon's tools, enable passengers to easily access information and get their queries answered. Additionally, UDI's integration with multiple scheduling and dispatch providers ensures seamless trip management across different systems.
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