SupportSoft, based in Redwood City, CA, offers IT support automation solutions to empower managed service providers and IT teams in resolving issues faster and more efficiently. Their platform combines self-healing, self-service, and assisted service features to simplify IT support, improve user productivity, and enhance key performance indicators.
With innovative features like ProactiveAssist and the new GenAI CoPilot, SupportSoft enables users to resolve support issues quickly and effectively. Their integrated knowledge management and consulting services further enhance the user experience, making SupportSoft a valuable asset for businesses seeking to streamline their IT support processes.
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