Cresta LLC is an innovative company based in Santa Barbara, CA, specializing in centralizing and amplifying knowledge, insights, and coaching for contact centers to achieve peak performance. With cutting-edge AI solutions, Cresta empowers businesses to reimagine coaching and quality assurance, driving revenue growth, enhancing customer care, and increasing agent effectiveness through outcome-oriented coaching and business insights.
By leveraging generative AI, Cresta's intelligent contact center products deliver real-time insights that translate into actionable strategies, enabling businesses to make smarter and faster decisions. With a focus on responsible AI, Cresta's approach ensures that their integrated suite of intelligent products is proven to deliver results, including increased customer satisfaction, reduced average handling time, significant time savings, and reduced ramp time for agents.
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