Brandon Basics is a family-owned business based in Monterey, CA, offering a range of high-quality towel warmers. They provide a Limited Warranty for their products, ensuring that they are free from defects in materials and workmanship for specific periods. While they offer refunds for defective products within the warranty period, returns for non-defective items are subject to a restocking fee and must be in their original condition and packaging.
Brandon Basics emphasizes that they are not responsible for installation or removal costs associated with returns or replacements. They also outline warranty exclusions, including damages caused by external events or customer misuse, and emphasize the buyer's responsibility for the safety of others when using their towel warmers.
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