United Properties in Ottawa, Ontario offers a resident portal for tenants to conveniently submit non-urgent maintenance requests at select properties. This portal is designed to streamline maintenance management and keep residents updated on repair progress. Eligible residents are encouraged to register for the portal through the company's website, simplifying the process.
In situations where residents prefer not to use the online portal, they can still submit non-urgent maintenance requests via email, telephone, or in person at the rental office. Detailed information including contact details, permission for staff entry, and a description of the required work must be provided. Maintenance requests are promptly recorded, dispatched, and tenants are informed upon completion of repairs.
United Properties Ottawa emphasizes compliance with COVID-19 guidelines from Ottawa Public Health and Public Health Ontario to safeguard the health and safety of maintenance staff and tenants alike. Non-urgent maintenance requests cover a range of issues, excluding emergencies such as loss of essential services. Examples include minor appliance malfunctions, slow drainage, and non-functional fixtures.
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