Toronto Hydro, based in North York, ON, is dedicated to ensuring accessibility for individuals with disabilities. The company adheres to the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards, striving to create an inclusive environment for all. Toronto Hydro values the dignity and independence of people with disabilities, aiming to provide equal opportunities in goods, services, facilities, employment, and physical premises.
The company has established policies and practices to remove barriers and enhance accessibility across various areas, including communication, employment, website content, meetings, and customer service. Toronto Hydro offers a range of communication supports and document formats, provides inclusive meeting environments, and allows the use of assistive devices and service animals on its premises. The company also ensures accessibility in career development, safety procedures, and during temporary disruptions.
Committed to ongoing improvement, Toronto Hydro conducts training on accessibility for employees and individuals affected by the policy. The company welcomes feedback and addresses it promptly, aiming to meet the needs and preferences of individuals with disabilities. Documentation related to the Accessibility Policy and Program is readily available to the public, reflecting Toronto Hydro's dedication to inclusivity and compliance with accessibility standards.
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